ComplainingCow

An established consumer champion, journalist, presenter, author and blogger, Helen started The Complaining Cow blog, with stories of poor customer service which grew into a consumer advice site and spawned two best-selling books, with another coming! Helen is a credible and authentic expert in consumer matters, having gained respect for her broad and deep understanding of the field. With a no-nonsense direct style, she is regularly seen in the media covering the latest consumer issues.