Faceless Voice

I’ve worked in technical support for 12 years. One thing that never ceases to amaze me, is that, people who call in have an ability to forget that they are speaking to another human on the telephone.

Unless the caller hears that their problem is taken care of, they give themselves licence to say or do whatever they can to antagonize the person that is supposed to be working to a soloution.

I must confess, I too, have lost my temper. Nonetheless, the things I have heard during my time on the phones are nothing short of mindblowing. There are those who believe that because I am a faceless voice over the phone, I can take abuse or keep a secret. At times, I’m placed in an awkward spot.

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