My Redbubble has finally burst :-(

After many months of great comments from many kind people on redbubble and a number of transactions and purchases handled expertly by the redbubblers I am sorry to report that I have been let down and misled.

I purchased 2 mounted prints (See St Michael’s Mount, Cornwall and Tintagel Castle, Cornwall in the buyers booth) and at the same time I ordered 2 t-shirts of JFDI and this was back on the 17 November.

I needed the shirts for a work event on the 6th December and having checked the delivery times in the FAQs I worked out it would be just in time so completed the order.

My mounted prints were delivered on the 29th November just 12 days after ordering them – fantastic service and within the 10-15 day estimate on the FAQs.

However, I had heard nothing about my shirts. I send a chaser email and waited for two days for a reply. When the reply came it followed the confirmation I was waiting for that my shirts had finally been dispatched, but they are now quoting Estimated Delivery Times: 10-15 business days standard shipping, yet on the FAQs they state that manufacturing time is included in this estimate.

It has taken 12 days to manufacture the shirts from the date of order, and I know they quote business days, but even that makes it 10 days to manufacture them which makes the 10-15 days to deliver a bit tight.

I probably now won’t get them in time for the purpose they were ordered for and the mail I received back from the support team was of little help:
Your T-shirts were dispatched in the last week. As it takes up to 13 business days, it’s possible, although unlikely that you’ll receive them by then. There’s not much we can do about it now as they’re on their way to you.

I feel let down on three things:
1. The delivery estimates on this occassion are innaccurate
2. I spent over £50 and I’m still waiting for my voucher for 10% as promised
3. I paid £4.50 extra per mounted print, which Ok was probably bad timing, but I am guessing that the production methods are now cheaper to allow the price cut and I would imagine my prints were manufactured using the improved option and therefore I have paid over the odds.

I have been impressed up until this point with the service offered, so I will let you know if I get a satisfactory reply to my mail of today asking for an explanation of the delay in my order, but I would be interested to hear of any other issues, resolved or otherwise that others have had. I am hoping that this is a one off and that I will get everything resolved. I’m keeping my fingers crossed that the shirts arrive in time, but I’m not holding my breath.


Journal Comments

  • onetonshadow
  • onetonshadow
  • Mark Wilson
  • Mark Wilson
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