OzPhoto

Roselle, United States

A few words about me. / I live in the Chicago area with my other half and two dogs. Our owner is a very opinionated orange tabby cat. /...

Missing Images Restored!

Sorry I haven’t been as active these last few days, but I found an issue with my RedBubble account that needed to be corrected.

Shortly after the Tote Bags option was introduced, I noticed a number of my listings were missing their images. Gone. No pics. I thought there were about 4 or five that were corrupted since the others looked fine.

Listings with no images is BAD

I contacted RedBubble customer support to determine if they could restore or fix the listing. I got a very nice e-mail back giving me the complete listing of broken listings: 25!

25 Listings with no images is VERY BAD

Steph from customer support indicated that there was an issue in the software that they were fixing and asked if I could please re-upload the images and fix the listings.

As an apology, I was gifted with a $100 coupon.

$100 Dollars, FREE!!!

I am very impressed with their customer service. While it was inconvenient to me, they cared enough about my account to offer me this gesture for my time and trouble.

A big Thank You to Steph for helping me out with my problem.

Images Restored

I have completed the re-upload of the images this morning which moved much faster than trying to do it in the evening. Presumably because the site is much busier in the evenings than early morning weekend days.

Now I can continue loading new images to this wonderful community!

Happy Once More

Journal Comments

  • BGSPhoto
  • OzPhoto
  • Cindy Schnackel
  • OzPhoto
  • Cindy Schnackel
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  • MidnightMelody
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