Shipping problem encountered

I received the following bmail from a lady who purchased a calendar from me and I wanted to bring it to your attention.

Dear Mr. Collins,
I had been searching for a calendar of hawks for the longest time and finally came across yours. I ordered the second edition of the Red Tailed Hawks from redbubble.com and paid the express shipping to get it to me in time to give to my grandfather for his birthday – he loves hawks. Redbubble sent me a UPS tracking number two days ago and the packet went to an entirely wrong address in Manhattan. I work at St. Luke’s Roosevelt Hospital in Manhattan and the packet went to Health Nuts at 2611 Broadway. The Manager, RAF, signed for it as indicated in the UPS tracking information. RAF claimed he never got the packet. UPS said that the packet was mailed form Genesis Today in Texas. I called them and they said they make juice. I wrote to redbubble so many times and no one has responded to me. Yet, they charged me for the calendar. You should find out why this company is not conducting business in a businesslike way. The order number for me was:RedBubble Order Confirmation and Tax Invoice #xxxxx and the UPS tracking number was xxxxxxxxxx. You can’t believe how upset I am. My grandfather’s birthday is tomorrow and he’s leaving to go to Spain on Saturday. I really wanted to give him the calendar before he left. Please contact this company to make sure that they are treating your work with respect and that it gets to the people who order them. thank you

You can imagine how embarassed and upset I am about this. We are all human and make mistakes and no one does this on purpose, but it’s still upsetting to me. I wrote a letter of apology to her, but that doesn’t do any good, her grandfather still won’t have the calendar on his birthday. I just wanted to let you all know about this. I love Redbubble and have never had an incident like this happen. I offered to refund the cost of the calendar to her but haven’t heard back from her yet.

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