Import Duty for the UK

Just wondered if any one else has had this happen to them.
I bought a framed print before christmas from RB, and now have recieved a letter saying I should have been charged £29.78 when I took delivery of it, this is for payment for import Tax and Duty which is put on the parcel once it arrives in the UK.
My partner bought a framed print too before Christmas but as yet has not been asked to pay this.
What make this worse for me is that the frame was damaged on my print and they are sending a replacement so I will be charged again!.
Can anyone advise?.

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