Telemarketing Textbook Outline

Telemarketing An Outsourcing Survival Guide and Primerby George C. Palaganas Ph.D.

Table of Contents
Chapter 1 Telemarketing Today
A. Outsourcing Defined
B. Areas of Outsourcing
C. Telemarketing Defined
D. The Job of the Telemarketer
E. Qualities of a Good Telemarketer
Chapter 2 Internet Today
A. Internet and Networking Defined
C. HTML and Webpage Creation
D. Surfing The NET
Chapter 3 Introduction to Telephony
A. Softphones VS. Conventional Telephone System
B. Example of Softphones
C. SIP Accounts
Chapter 4 Telemarketer Requirements
A. Telemarketer’s PC
B. DSL, Broadband or ISDN Connections
C. E-Mail Accounts
D. Voice Mail Systems
E. Fax Message Systems
F. Chat Systems
G. Comment Systems
H. Graphics Upload System
I. Video Systems
J. Blogging Systems
K. Regular Courrier Service
L. Conventional Phone or Cellular Phone
Chapter 5 Telemarketer’s Tools
A. E-Mail Account
B. Softphone Account with Auto-Dialing Function
C. Voicemailbox
D. Internet Fax Account
E. Internet Web Host(Directory)
F. Time and Date Converter
G. Currency Converter
H. Wordprocessor
I. Graphics Editor
J. Notepad(Plain Text Editor)
K. Printers/Scanners/Folders/Filing Cabinet
L. US Phone Number
M. Calculator
N. Sound Recorder
O. Scheduler/Calendar
P. Telephone Area Code and Suffixes Directory
Q. Internet Payment Card Options
Chapter 6 Telemarketing Session
A. Organizing Your Phone Calls For the Day
B. Answering(Responding) Phone Calls
C. E-Mail and fax Follow Throughs
D. Redundancy Checks
E. Summaries and Filing of Session Transcripts/History
F. Reports
Chapter 7 The Telemarketing Software(User-Developed Software)
Chapter 8 ABA Number, SWIFT Code,BEC,BIC,IBAN,Router Number
Chapter 9 On the Job Training
Chapter 10 Telemarketing In the Workplace
Chapter 11 Applying For Telemarketing Positions
Chapter 12 The Resume
Chapter 13 The Job Interview
Chapter 14 The Life Cycle of a Telemarketing Career
Chapter 15 Telemarketing as a Lifetime Job
Chapter 16 Outsourcing TIPS, Tricks and Traps

Telemarketing Textbook Outline

George Palaganas

Everett, United States

  • Artist

Artist's Description

A textbook on the can to join the deck of textbooks authored by George C. Palaganas, including Polyquant and Datastructures in Turbo-Pascal.

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