Crashed my Car :(

Yesterday I put my KIA Cerato in for a service (60,000 KM). Its not quite 3 years old. It has been properly serviced from the day it was bought and we have never had a problem with it. The service included changing the brake fluid and bleeding the brakes.

Last night on the way home from the movies the brakes failed and as a result we had an accident. The pedal went to the floor and although I pumped it a couple of times there were no brakes. Funny thing was when Colin got in to move the car a bit so it was off the road the brakes were still loose but they started to work and by the time the tow truck had arrived they were fine. So today when KIA looked at it they are saying there was no problem with the brakes and they even took it for a test drive. They are saying that maybe I had put my foot on the clutch or something. I know that is not the case as I was also in the process of changing down gears as we approached the intersection and slowed, besides i never use my right foot on the clutch. I explained all this to them but they are now saying its up to my insurance assessor to determine if its the case or not. I am not concerned about trying to place fault or blame (and told them this) as it is fully insured. My biggest issue is I know without a shadow of a doubt that those brakes did not work and what happens if they repair the panel damage and then it happens again, maybe with a more serious outcome, or when I have my grand daughter with me?

They are also saying they have never heard of it happening before but I have done a search on the internet and can find examples in the USA of KIA and NIssan cars where it has occurred.

I am just wondering if anyone else has ever had this happen or heard of it happening and where I can get proof from??

Thanks in advance.
Mary :-(

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