MORE HELP... but not for me!

So my dear friend Missmunchy has gotten locked out of her redbubble account. She forgot her password and requested a new password from redbubble. However, the password they give her states it’s invalid. Could someone make a suggestion on what she can do or how this needs to be fixed. Poor girl she is cut off from redbubble… I don’t know what I would do. :)

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