Al Bourassa

Andalucia, Colombia

My NEW PERSONAL WEBSITE to direct folks to my work at RB is HERE / Formerly from Okotoks, Alberta, Canada, I now reside in Andalucia,...

Anybody else having these same problems with RB????

This is an email I just sent to RB:
Today​,​
I am almost finished writing a long chat​ message and the darn thing just disappears on me.​
​… Then it came back, I wrote a few more words and it disappeared again….. This is not the first time but I hope it is the last because my frustrations with RB are getting to the boiling point.
When I write to Chat​
​, I NEVER get a direct response to my query. I get a stupid response “Are you an artist?” Good grief, we don’t have time to waste with ignorant responses that don’t address our question. If they can’t tell that we are artists with a problem by the nature of our question then you should hire more intelligent people with empathy for our time. These are probably computer generated automatic responses that we wish you would quit.
RB takes so much of our time because we have to adjust EVERY product instead of allowing the customer to customize their product (like Fine Art America does). The time it takes for me to properly upload ONE artwork on RB is at least 1/2 an hour! By the time I do the commenting, etc, it is an hour gone from my day. If RB sales drop off again like they did a couple of years ago, I will just quit RB because you waste too much of our time and, at my age, I can’t afford that. And the frustrations that you give us with your constant changes just frustrate the heck out of us all, especially when they negate years of work (i.e. Bubblesites).
I was writing to Chat today for that very reason AGAIN. I was updating an old upload for a Challenge, i.e. description, products, etc and when I finished I realized that all my old links to related artworks are no longer working. I did that for years and all that work is now down the drain…….. Thanks RB for wasting my valuable time AGAIN!!!
Cheers, Al Bourassa

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