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Les Boucher

Les Boucher

Sanctuary Point, Australia

Nikon factory closed in Thailand by floods.

If you are thinking of buying a Nikon Camera you might like to first ask how long it will take before you can actually have it in your hands.

After much research, which included reading a multitude of online reviews, I finally decided on which DSLR would find its way into my grubby little hands. Initially I was leaning towards the Pentax K-5 as, unlike the Canon and Nikon, it had the vibration reduction in the body where the other two have it in the lens. This in turn leads to more outlay of dollars when buying lens. As well as that the Pentax has a stronger body and more dust and water resistant than the others. Other than that, and I know that a lot of Canon and Nikon users will disagree with me on this, all three are pretty similar in their results and much of that is dependent on the glass rather than differences in the body.

Even though my original preference was for the Pentax ( and a hell of a lot more reading) I decided to purchase the Nikon D 7000. I checked around and obtained the best price that I could find and placed my order last Wednesday.

Today (Monday) I rang to check on my order only to be told by the retailer that they couldn’t get hold of the body of the D 7000 from Nikon and had no idea when it might be in stock. I then rang Nikon to ask if what I had been told was correct and to see if they could give me some idea of when my order would be filled.
Nikon (Sales) informed me that they had no idea of when supplies would be available as floods in Thailand had closed the factory. I asked if they could give me an estimate only to be told that they had heard nothing from “upstairs” and it could be two, three or more months before they had stocks available to fill orders. As the sales person told me “it could be longer”.

Now, I understand that forces of nature can destroy production schedules and I feel sorry for the workers who have had their lives put on hold while the company repairs its production line. I also feel sorry for the families of those who have lost their lives in the floods.
But what I can’t understand is why Nikon, and the retailers, are still taking orders for products that they can’t supply and not informing the customer that their order will take months to fill. I hadn’t paid for my order (or even paid a deposit) which was requested at the time of ordering the D 7000 as I never pay for anything (unless it is being delivered) until I have the product in my hands.

To me, Nikon are sending a message that they just don’t care about the customer. This would have been the first time that I purchased a Nikon product but now I am thinking of cancelling the order and going back to the Pentax K-5 which I know is in stock. It has left me wondering if Nikon are riding on their reputation, which in my case has now taken a battering, rather than thinking of the customer. Is it time to start supporting the smaller manufacturer, such as Pentax, rather than “the big guys ?”

I would be interested in your thoughts.

Les

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