Mother got a phone call.
Are you Mrs J?
Yes I am.
Is your post code S********?
yes it is.
Do you have an account with any of these banks ?
Can you confirm the account number?
- And the sort code?
Mother phones my brother about something else & mentions this. Brother says leave phone on table, don’t hang up, he wants to check 1471, comes to see mother & goes to bank but can’t actually do anything because he isn’t on the account. I am, but NOBODY tells me!
I phone mother about something else. She tells me about the phone call but is more concerned about her washing & changing her duvet cover.
I phone the telephone bank to take the initial steps to protect mum.