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Canon 5D Mirror Fell Out

Well, my wonderful Canon 5D camera is sick!

I was out shooting with my friend and fellow bubbler Bill Coughlin two weekends ago at the Garfield Park Conservatory in Chicago. We were shooting macros of all the great flowers and after about four hours, I looked into the viewfinder and saw darkness. I checked to see if I left the lens cap on. It was not. After a little panic set in, I turned off the camera, removed the lens, and the mirror just slid out into my hand. I immediately went into repair mode in my mind and thought I could just slip it back into the position of the four dark gray adhesive spots and put the lens back on and start shooting again. It worked for one shot and the mirror popped out of place again. That was the end of my shooting for the day I’m afraid.

A few days later I searched out a repair store that fixed a minor problem I had a couple of years ago. I sent them an email description of the problem and they called me within the hour telling me it would cost anywhere between $120 and $150. The only problem is, they moved further away from where they were two years ago and I wanted to deliver the camera in person. So, I looked up another place that was closer, and they were about $200 and would send it to Canon as they do not perform repairs on site. The third place I called was a charm. The guy I spoke with told me that he was familiar with that defect and asked me if I knew that there was a recall by Canon on that defect on older Canon 5D’s. He said that I could get the number from the Canon USA website and that because it is a manufacturing defect, they will fix it at no charge. I told him that was the best news I heard all day.

So, I looked up the phone number for Canon, which is 1-800-652-2666. I told the man what happened and he said that Canon has a recall on the mirror falling out defect and will replace, repair and return the camera at no cost to me. He said I should have it back in about 7 days.

This is what I had to do:

Give them my address, Camera, and email info
Print out the form with my information from the email
Print out a UPS label
Pack the camera with plenty of bubble wrap/packing material
Place the information form inside the box
Tape up the box and tape the UPS label to the top of the box
And have Mr. UPS guy pick it (which for me is convenient as UPS comes to my workplace everyday)

So at work today, that is exactly what I did.

The package is gone and baby inside. So, it looks like I will be out of commission for a while. Which will drive me crazy. Fortunately, I still have some nice shots to go through and edit from my Garfield Park Conservatory outing.

I will keep you posted on how it all turns out. Just keep in mind if this happens to you, to call Canon first before you go to a repair shop. There just might be a recall on the defect. Even if it is not this mirror problem, there may be other recalls that you are not aware of. I hope I alerted some of you to saving some money on any future repairs.

There is also a nice article on the same “mirror falling out” issue in this article that explains what the problem was for someone else and what Canon does to fix and prevent the problem from happening again. Canon EOS 5D Mirror

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