“the difference between listening and pretending to listen, I discovered, is enormous. One is fluid, the other is rigid. One is alive, the other is stuffed. Eventually, I found a radical way of thinking about listening. Real Listening is a willingness to let the other person change you. When I am willing to let them change me, somethng happens that is more interesting than a pair of dueling monologues. Like so much of what I learned in the theater, this turned out to be how life works, too.’ Alan Alda – “Never Have Your Dog Stuffed” (Alda, 2006, p.160)
I recently used this quote at the beginning of a presentation I made to the Board of Directors at the company that I work. My CEO asked me to send it to her and she placed it on the front page of the monthly Newsletter she stated it would be good for all staff in our organisation to read this.
When I first heard the quote it resonated deeply with me as an important part of my job is listening to big and complex stories.
I hope it resonates with you too :)