Help us eat biscuits

Senior Software Engineer

RedBubble is an online community and retailer dedicated to all things creative! We are looking for passionate developers to join our growing Engineering team so that we can keep delivering great features for our passionate users. Our small team loves using the latest technology, pushes code to production multiple times a day while employing just enough process to get it done right. We are entrusted with a lot of input into where RedBubble goes. We use the best equipment - top spec MacBookPros and 27" displays, have flexible working options, created our own workspace (with whiteboard walls) and a fridge stocked with drinks and lunch options.

Technology

RedBubble's goal is to empower creativity in many online forms and so our challenges are both big and small. Right now, we are one of the largest Rails sites in the world, and our stack processes close to 10M requests per day - and growing. We utilize many technologies to make this a smooth ride: Unicorn, Amazon Web Services, Solr, RabbitMQ and Gentoo Linux. An intuitive interface and beautiful visual experience are part of every feature we release. We're constantly looking at trends in Web Design and looking to apply them. In addition to the Rails stack, we make heavy use of AJAX, PJAX, SASS and jQuery.

Culture

One of the benefits of being a young company is that we have a fresh culture and a thin, but incredibly supportive, management layer. That means everyone contributes to business direction and has the opportunity to see their ideas come to fruition; whether you're someone who likes to optimise or a creator with new ideas, everyone gets airtime. As an Engineer, you'll often be involved at every step in the process from inception to launch. We believe that the best software is designed, written, tested and deployed by the same group of people. This liberates us to deliver faster than most of us have worked before and with higher quality.

You Want

• To be part of Australia's largest Ruby on Rails site
• A fun, small team environment
• The opportunity to work on a site that makes a difference to people's lives
• To face and solve tough technical problems with free choice of tools

You Have

• Insight into the challenges facing a high-traffic, public website
• Worked with and championed agile development practices
• Strong experience designing and building web applications
• An understanding of when an RDBMS is appropriate and when to use a NoSQL solution
• The the desire to move into a leadership position, either on the technical or product front

You Excel At

• Writing tested, comprehensible, scalable code in Ruby, Java or C# and surrounding languages
• Communicating and interacting on a technical level with peers

Customer Service Representative

RedBubble.com is an online global community and retailer dedicated to all things creative and artistic! We are looking for an energetic, charismatic online customer service representative to join our team. You will work with the Melbourne team to provide creative and excellent customer service to our diverse customer and designer base.

Responsibilities Include

• Becoming the face of RedBubble by providing fun and imaginative customer service to our passionate and diverse community
• Demonstrating a friendly and caring demeanor via email and live text chat while quickly providing prompt ecommerce customer service
• Building and managing customer and other partner relationships
• Working with our global customer service team to play an exciting role in the growth and development of the RedBubble community, website, and products

Desired Skills & Experience

• You're fun! You run on creativity and pure awesomeness (and the occasional espresso)
• You love technology and find it easy to learn new tools quickly
• You just get it, and have a proven track record of outstanding customer service that demonstrates your passion for customer care (ecommerce experience preferred)
• You have amazing written communication skills that translate from business professional to L33t
• You enjoy a good movie line recital and kitten video purge!

Community Manager

As the Community Manager you will have the goal of ensuring the RedBubble community evolves in a healthy and productive way, is welcoming to new members and contributes to the Company’s growth objectives.

Specifically you will:

• Act as an advocate of the company in the community and as the advocate of the community within the company, engaging in dialogues and answering questions where appropriate
• Monitor effective benchmarks for measuring the health and growth of the community and analyze, review, and report on effectiveness of new initiatives

Both directly and through your management of a small team (2-4 people):

• Moderate user generated content according to the community guidelines
• Moderate main forums and oversee the moderation of group forums
• Identify & engage advocates within the community
• Proactively escalate issues, observations, opportunities, and insights to management and the company at large
• Stay up to date on new social media tools and best practices and ensure they are integrated asappropriate with the internal community systems
• Lead the evolution of the community guidelines to keep them in tune with the needs of the Company and best practice
• Work with the social media team to advise on appropriate guidelines for Facebook and other platforms as needed/relevant
• Work with the product development team to ensure the community platform (for ex. forums, blogs, moderation tools) are kept up to date and functional, as well as influence the roadmap by collating user feedback

Desired Skills & Experience

You have 3-5 years experience working at both a policy and execution level with large community/social networking site and/or sites with a large amount of user generated content. You have dealt with all the complex issues associated with the evolution of the community. You know how to both directly and via management of a small team help the community to grow, to manage negativity and provide a focus for the positive.

Specific skills you will have developed include:

• Fantastic interpersonal skills, showing creativity, diplomacy and coolness under pressure
• An ability to evolve and manage a small team including setting tasks, monitoring performance, providing feedback
• Knowledge of online creative or user generated content
• Ability to effectively communicate information and ideas in written and verbal format
• Confidence to take the lead and guide other departments when necessary
• Strong project management and organisational skills
• Good technical understanding and can pick up new tools quickly
• Good knowledge of principles of customer service

While this is a management position, we also envisage that you will work side by side with your team members in the daily routine of the RedBubble Community.

In addition, depending on your interests and skills, you may contribute to general marketing initiatives that evolve the community such as events, competitions and PR exercises.

Senior Accountant

The senior accountant position is accountable to the Controller for the accounting operations of the company. This will include the production of periodic financial reports, assisting in the maintenance of an adequate system of accounting records and assisting in business analysis for the Company. It is the accountant’s responsibility to ensure the accuracy of the company's reported financial results as well as their compliance with generally accepted accounting principles or international financial reporting standards.

Primary Responsibilities include:

• Performing accounting functions as assigned including, but not limited to general ledger reconciliations, financial reporting, as well as financial profitability analysis
• Assisting in the implementation and operation of all software required to manage the accounting function (NetSuite implementation underway)
• Assisting in the preparation and timely distribution of monthly, quarterly and annual financial statements, including “Budget vs. Actual” variance reports. Provide follow-up and documentation of significant variances and report significant issues to the Controller
• Working closely with the corporate controller to analyze and reconcile budget & planning data
• Managing the provision of and relationships with any outsourced accounting functions (e.g. Paychex)
• Gathering and critically evaluating information from multiple sources to establish context and improving understanding of the drivers affecting business performance
• Produce comprehensive reports detailing and communicating the results of your analysis to various constituents within the company
• Assisting the Controller in the production of annual budgets and forecasts

Desired Skills & Experience

• The candidate should have a Bachelor's degree in accounting or business administration
• Certified Public Accountant required
• 5+ years of progressively responsible experience in the accounting field
• Strong working knowledge of IFRS accounting standards
• Prior experience with NetSuite required

eCommerce Supply Chain Manager (Full-time)

Basic Function: The Global Vendor & Product Manager is accountable to the COO/CFO. The role will include product sourcing and vendor selection, optimizing and managing vendor relationships, and maintaining quality across all products, geographies and vendors.

As RedBubble’s eCommerce Supply Chain Manager you will:

• Oversee management of RedBubble’s product fulfillment supply chain including multiple vendors from around the world
• Build and maintain strong vendor relationships through outstanding collaborative and persuasive skills
• Source new product vendors and obtain the best quality for the products we sell - focusing on brand and marketing in vendor selection
• Establish, publish and manage product quality specifications across our entire product range
• Ensure vendor compliance in product and packaging quality, proper documentation, and accurate and timely order fulfillment
• Strive for continuous improvement in customer experience by working with vendors to optimize production times and shipping strategies
• Ensure that estimated ship dates to customers on RedBubble’s website are accurate and representative of lead times required by vendors
• Provide internal analysis for key elements of the supply chain, product and vendor management
• Be responsible for maintaining vendor agreements, reviews and scorecards, including tracking compliance
• Ensure that issues regarding new/existing products and vendors are resolved in a timely and cost-efficient manner
• Analyze and make recommendations to improve current methods, productivity, quality, and efficiency of operations

To successfully perform these tasks you will require:

• Familiarity with supply chain and vendor management concepts, practices, and procedures
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent verbal and written communication skills, effective presentation skills, great organizational skills, and the ability to interact professionally with all levels of the company
• A minimum of a Bachelor’s Degree in a relevant subject area (operations management, business administration)
• Seven to ten years of experience in the field or in a related area
• Experience in ecommerce, materials and print technology, print on demand, and direct-to-garment printing preferred

Working Conditions: Office located in Mountain View, CA, flexible work environment, position requires 25% travel

Benefits: Competitive total compensation including Medical, Vision and Dental insurance, 401K with 5% employer matching, FSA

Business Analyst (Full-time)

As the RedBubble business analyst you'll play an essential role in the organization. Your analysis of the practices, processes and outcomes of the organization will lead to a better understanding of our current standing and will be essential in the development of future business models, products, and markets to support the on-going growth of the company.

As a RedBubble business analyst you will:

• Gather and critically evaluate information from multiple sources to establish context and improve understanding of the drivers affecting business performance
• Produce comprehensive reports detailing and communicating the results of your analysis to various constituents within the company
• Challenge and evaluate corporate assumptions regarding goals, initiatives, processes and metrics
• Proactively communicate and collaborate with external and internal customers to define informational and functional requirements and develop the systems required to fulfill these needs
• Serve as a conduit of requirements between customers (both internal and external) and the software development team
• Develop functional requirements specifications according to standard templates and processes
• Work closely with the corporate controller to analyze and reconcile budget and planning data with externally reported financial data

To successfully perform these tasks you will require:

• Strong analytical and problem solving skills, including a thorough understanding of how to interpret internal and external business needs and translate them into application and operational requirements
• The ability to critically derive context from unclear, incomplete and sometimes contradictory data
• Excellent verbal and written communication skills, attention to detail, the ability to interact professionally with all levels of the company
• The ability to work both independently and collaboratively while managing multiple initiatives simultaneously
• A strong business sense, with a clear understanding of the financial drivers of the company
• eCommerce experience is not a requirement, but would be very beneficial
• Prior experience in an operational role also helpful
• A minimum of two years’ experience with a leading strategy consulting firm
• A Bachelor’s Degree in a relevant subject area (business management, international management, finance, etc…), MBA preferred

Working Conditions: Office located in Mountain View, CA, flexible work environment

Benefits: Competitive salary, Health, Vision and Dental insurance, 401K with 5% employer matching, FSA